FAQ
After confirm payment, can I add more order and put it as one shipping address?
Kindly make a new order and inform us your order number through WhatsApp to combine your shipping. However, please complete this additional order request before shipping confirmation is sent, usually 1x24 hours after the payment confirmation. Please note if the shipping weight is more than 1 kg, there will be an additional charge.
I found defects in my package. What should I do?
We deeply apologize for the inconvenient. Kindly contact us through WhatsApp in the contact us page.
Can I change my address after my order is being shipped?
You cannot, we strongly suggest you making sure that your address is correct as you fill in your shipping form.
Can I track my order?
When your order ships, we'll send you an email with a tracking number, so you can track it directly on the relevant expedition. We use 21 Express (https://uat.21express.co.id/) as our primary expedition courier, but this can change due to circumstances.
My package has not arrived and it's behind schedule. What should I do?
Please contact relevant expeditions to deal with the problem using the shipping code in the e-mail confirmation given by us. We use 21 Express (+62 8129-444-7887) as our primary expedition courier, but this can change due to circumstances.
